A Roof Leak Repair - As Reported on by 5 On Your Side
How It Happend
When the repair contractor showed up, she found herself purchasing additional services.
The roofing repairman explained that he could seal the current leak, as well as the entire roof for an additional $200.00; adding that they would include a 5 year guarantee. Eva liked the idea of not having to worry about any additional leaks for the time being (or in her mind, for the next five years) and agreed to forgo the extra $200.00.
A week later the roof began to leak, far worst that it did prior to the so-called repair. Eva felt nothing had been done to seal the rest of the roof, and that she paid an extra $200.00 for nothing.
5 On Your Side was also unsuccessful in reaching the repair company to get any answers. See full story here.
Buyer Beware - What We've Learned
The buyer beware warning for these types of roofing companies is that you are likely dealing with an out- of-state call center, who then dispatches local contractors to complete the service.
In these cases you are likely to receive a contractor who is a salesman first-and-foremost and roofing specialist second. Many times they will over promise services and under deliver. If you do have a problem with the work that was completed, or promises made that were not kept, you normally have trouble dealing with the central office.
Here are few things that you can do to spot a roofing company that tries to pass itself as a local company.
- Contact the phone number and ask where their central office is located
- Check the BBB and see if they have any complaints or if they operate under different business names
- Always ask for references (and check them)
- Check online user reviews
- Look up their contractors licence and see what state their registered under
Estrella Roofing - Avondale, AZ
Estrella Roofing is family owned and operated. Feel free to contact us with your roofing related questions. If you live in the Phoenix area and need to hire a roofing professional feel free to contact us for a free quote. Ask for me Juan, Owner of Estrealla Roofing, 602-373-4313.